In the app
- Open Landed AU.
- Go to Profile › Your data.
- Tap Delete account and data and confirm.
This immediately deletes your account and everything on our server linked to it, revokes Sign in with Apple and deletes the data on your device.
Without the app
Email [email protected] with the subject “Delete my account”.
- If you signed in with Google or Apple, send the email from that account’s email address, or tell us which address it uses, so we can find your account.
- If you never signed in, your account has no name or email, so we cannot find it without the app. Its AI practice results are deleted after 90 days anyway.
We reply by email once your account has been deleted.
What is deleted and what is kept
- Deleted: your account and everything on our server linked to it, including the random account and device ids, the Apple or Google link and its email, your AI practice results and your “Did this help?” ratings.
- Database backups expire within 30 days.
- Purchase records required by tax law are kept for the legal period, without any link to the deleted account.
- Usage statistics are kept for 12 months in Amplitude and then deleted. When you delete your account in the app, the app replaces its random id, so older events are no longer linked to anyone.
- Data that stays only on your device, such as your visa dates, never reaches our server. Uninstalling the app erases it.
The privacy policy has the details.